Sybil Stutts
Event Styling & Vintage Rentals
FAQ
Do you only rent items for weddings?
No! Our vintage rentals are for weddings, bridal showers, baby showers, parties, special occasions or any event! To see what Sybil Stutts Event Styling & Vintage Rentals is all about, check out
WHAT WE DO. Whatever your occasion, our rentals will make your table look AMAZING!
Do you have a show room where I can view your inventory?
Our warehouse is currently not open to the public, however, we do have a large inventory and are continually adding new pieces to our collection. Please let us know if there is something special you have in mind that you don't see. We may just have it in our vast treasure trove!
What is the process for renting items?
For your convenience, we invite you to browse our COLLECTION online, where you can build out your wish list, and send us your inquiry. Or, if you'd like, we are always available to schedule a consultation (by phone/email) to discuss your event needs.
We will then send you a custom quote, including availability, and delivery.
Can I pick up my items?
Because our vintage rentals are delicate, we carefully package all items to ensure they arrive safely to your event. As such, we do not offer pick up. We deliver all orders within 50 miles of San Mateo. If you are outside of our service area and are interested in our rentals we may be able to accommodate you for an additional minimum order fee and delivery charge.
What does the price include?
Our rates include the rental of the items, everything clean and packaged for safe delivery. We do ask that you remove all food and debris from our items before returning them to our containers. Delivery and cleaning charge will be added to all rentals.
Is there an additional fee for late pickup?
Yes, if you know that you need extra time we are happy to accommodate you if possible with advance notice. Send us a text to let us know your running behind. If our team is already in route to pick up the items we charge an hourly rate for waiting at a rate of $60 an hour.
*Our vintage pieces are used treasures from a time gone by. We buy most of our pieces from estate sales We are very particular in our purchasing to offer the very best to our clients as such they may show some wear. Please ask questions about the condition of your rental items.
How long do I have the rentals?
Our rental rates typically cover a 24 hour period. We may make
adjustments and exceptions based on the needs of our clients and
location of the event. Delivery is day of the event, return (we pick up)
is usually next day, although an earlier pickup or drop off can be
accommodated at no additional charge with prior arrangements.
How do I reserve my date?
A non-refundable deposit of 50% of your rental order or event reservation is due upon booking to secure your date.. The balance of the rental charge/event retainer is due 2 weeks before your event. In the unfortunate event you must cancel your reservation after paying your deposit we will be happy to credit it towards a future event or rental within 12 months.
Do you have an order minimum?
We do. Due to the time it takes to coordinate and process orders, there is a $300 minimum for all rental orders within our standard delivery zone. If we choose to do an event outside of our standard zone a minimum $500 order is required.
What happens if something breaks?
We understand that accidents happen.We clearly state in our contract that if an item is irreparably damaged or lost, we charge
the current market value of the broken item to replace it. As such
we require a credit card on file to recover any lost or damaged items.
What if an item I'm interested in isn't on your website, and you don't have it in stock?
We are happy to source an item for you if it's not something we currently have in stock. As always, just let us know when sending us your wish list, or during your consultation. We do, however, stock a large diverse collection of vintage wares. It is impossible for us list each piece. So please let us know if there is something else you need and do not see on the site. We may just have it in our vast treasure trove!
Can I make changes to my order?
We understand that things can change last minute! We are
always happy to help and will do our best to accommodate any changes that may occur as long as we have it in our current inventory. Changes that are made 3 business days prior to
rentals leaving our facility may incur a rush order fee.
*If we haven’t answered your question here, please get in touch and let us know! We are happy to help!